Terms & service

SECTION 1 OVERVIEW AND ACCEPTANCE OF TERMS

These Terms of Service (“Terms”) govern your access to and use of the website maevethelabel.com (the “Website”) and all related services, products and offerings (collectively the “Service”) provided by Maeve The Label (“we”, “us”, “our” or “Maeve The Label”).

By accessing or using the Website, placing an order, or otherwise engaging with our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy and Returns Policy (all incorporated by reference). If you do not agree with any part of these Terms, you must not access or use the Website or our Service.

SECTION 2 TERMS AND CONDITIONS OF ONLINE STORAGE

Maeve The Label is a online fashion retailer specialised in clothing and fashion accessories. We operate an international e-commerce platform that utilises a dropshipping model, whereby all products are shipped directly from our trusted suppliers located in China to customers in various countries, including the United States, Australia, the United Kingdom, Ireland and Canada.

These Terms constitute a legally binding agreement between you and us. They apply to all users of the Website. Any new features or tools shall automatically be subject to these Terms. We reserve the right to update these Terms; continued use after changes constitutes acceptance.

SECTION 3 GENERAL TERMS AND CONDITIONS

We reserve the right to refuse service at any time for any reason.

You acknowledge that Your Content (other than credit card information) is transmitted unencrypted and may involve transmission over different networks. Credit card information is always encrypted when transmitted over networks.

You agree not to reproduce, duplicate, copy, sell, resell or use any portion of the Service without express written permission from us.

The titles used in this Agreement are for convenience only.

SECTION 4 ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information on this website is not accurate, complete, or up to date. The material on this website is for general information purposes only and should not be relied upon as the sole basis for making decisions. Use of the material on this site is at your own risk. We reserve the right to change the content of this site at any time but are under no obligation to update the information. You agree that it is your responsibility to be aware of any changes to our site.

SECTION 5 CHANGES IN SERVICES AND PRICES

All prices displayed on the Website are exclusive of shipping costs, customs duties, import taxes, VAT, GST, sales taxes and any other import-related charges. These additional costs are entirely your responsibility as the importer.

We reserve the right to change or discontinue the Service (or any part or content thereof) at any time without notice. We will not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Conclusion of the contract The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalog. By clicking the "Buy" button, you make an offer to conclude a purchase contract. A confirmation of receipt of your order follows immediately after sending by an automated e-mail. This e-mail confirmation does not constitute acceptance of the contract.

SECTION 6 PRODUCTS OR SERVICES

We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that the colors you see on your computer monitor or mobile device will be accurate.

All descriptions of products, prices, and other content are subject to change at any time without notice, at our sole discretion. We reserve the right to modify or discontinue any product or service at any time.

We reserve the right, but are under no obligation, to restrict the sale of our products or services to any person, geographic region, or jurisdiction. We may limit or cancel quantities and refuse any order for any reason, including orders that appear to be placed by dealers, resellers, or distributors.

We do not guarantee that the quality of any products will meet your specific expectations, subject always to our statutory obligations under applicable law.

Right of Withdrawal, Returns and Refunds Consumers have a statutory right of withdrawal of 14 calendar days from the day you receive the product(s), in accordance with applicable law. In addition, we voluntarily offer a 30-day return window for most items from the date of delivery.

To exercise this right:

• Notify us within the applicable period at support@maevethelabel.com.
• Return the item(s) in original, unused, and resalable condition with all tags and packaging.
• You bear the cost of return shipping, unless the product is defective or we have agreed otherwise.

Important Import and Fiscal Conditions (Applicable to All Markets): All products are shipped directly from our supplier in China on a DDU (Delivered Duty Unpaid) basis. Any and all customs duties, import duties, taxes, VAT, GST, sales taxes, or other import charges are your sole responsibility as the importer. These charges are not included in the product price and will not be refunded by us in the event of a return or withdrawal.

We are not liable for any loss of duties, taxes, or additional charges. You remain responsible for all customs formalities.

Refunds will be processed for the original product price (excluding original shipping costs) within 14 days after receipt and inspection of the returned items. Original shipping costs are non-refundable.

Exceptions:

• The right of withdrawal does not apply to personalised items, hygiene products (underwear, swimwear, etc.) with removed seals, or items that cannot be returned for health or hygiene reasons.
• Additional rights may apply under local laws (e.g., Australian Consumer Law for faulty goods, or state-specific rules in the USA and Canada).

For full details, please see our Returns Policy and Shipping Policy.

SECTION 7 ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit or cancel any order. You agree to provide current, complete, and accurate purchase and account information and to update it promptly.

SECTION 8 OPTIONAL TOOLS

We may provide access to third-party tools “as is” and without any warranties. We do not accept any liability arising from their use.

SECTION 9 LINKS TO THIRD-PARTY PROVIDERS

We are not responsible for third-party websites, content or services. Any transactions with third parties are at your own risk.

SECTION 10 COMMENTS, FEEDBACK, AND OTHER USER SUBMISSIONS

By submitting Comments you grant us a perpetual, royalty-free licence to use them. We are not obligated to keep them confidential or respond. You warrant that your Comments do not infringe rights or contain unlawful material. We are not liable for any user Comments.

Any special additional customs clearance charges and/or import duties are not included in the price and are the responsibility of the customer.

SECTION 11 PERSONAL INFORMATION

The provision of personal information is subject to our Privacy Policy.

SECTION 12 ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct errors or omissions and to change information at any time without notice. We have no obligation to update information unless required by law.

SECTION 13 PROHIBITED USES

You are prohibited from using the Website for any unlawful purpose, to infringe rights, transmit viruses, scrape, spam or circumvent security. We reserve the right to terminate your access for violations.

SECTION 14 DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Service and products are provided “as is” and “as available” to the maximum extent permitted by law. We disclaim all warranties beyond mandatory statutory obligations.

To the maximum extent permitted by law we shall not be liable for any indirect, consequential or incidental damages. Our liability is limited to the amount paid by you for the order. Statutory consumer rights remain fully applicable.

SECTION 15 INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims arising from your breach of these Terms or violation of law.

SECTION 16 SEVERABILITY

If any provision is held invalid, the remaining provisions remain in force.

SECTION 17 TERMINATION

We may terminate your access at any time for breach. Obligations prior to termination survive.

SECTION 18 ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us.

SECTION 19 GOVERNING LAW

These Terms are governed by the laws of the Netherlands.

SECTION 20 CHANGES TO THE TERMS OF USE

We reserve the right to update these Terms. Continued use after changes constitutes acceptance.

SECTION 21 CONTACT INFORMATION

Questions about the Terms of Use should be sent to support@maevethelabel.com.